Refund policy
Return & Refund Policy
30-Day Money-Back Guarantee
At KomorePets, we stand behind the quality of our products. If you or your furry friend aren't completely satisfied with your purchase, we offer a hassle-free 30-day return policy from the date you receive your order.
Eligibility for Returns
To be eligible for a return:
-
The item must be in the same condition that you received it, unworn or unused, free of pet hair/damage, and in its original packaging.
-
Proof of purchase (order number or confirmation email) is required.
How to Start a Return
-
Contact our support team at komorepets@outlook.com with your order number and reason for return.
-
Our team will review your request and provide you with return instructions and the return shipping address.
-
Package the item securely and ship it back using a trackable shipping service. (Note: Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective).
Damaged, Defective, or Wrong Items
Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us immediately at komorepets@outlook.com with a photo of the issue so we can make it right with a free replacement or full refund.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed back to your original payment method within 5–7 business days.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.