Shipping policy

Here is a clear, customer-friendly Shipping Policy template customized for KomorePets. You can paste this directly into your Shipping policy box under Settings > Policies in Shopify:

Shipping Policy

Thank you for shopping at KomorePets. We are dedicated to delivering your order as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Times

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a second notification with tracking information once your order has shipped.

2. Estimated Shipping Times & Rates

We offer reliable shipping options to get your pet essentials delivered straight to your doorstep:

  • Standard Shipping: Estimated delivery within 5–10 business days after processing.

  • Shipping Rates: Free standard shipping on orders over $50 (or flat-rate shipping calculated at checkout).

Please note: Delivery times are estimates and may vary slightly due to carrier delays, weather conditions, or peak holiday seasons.

3. Order Tracking

Once your order ships, you will receive an email containing a tracking number and a link to trace your package. Please allow 24–48 hours for the tracking information to update on the carrier's portal.

4. Delivery Issues & Lost Packages

  • Incorrect Address: Please ensure your shipping address is correct at checkout. KomorePets is not responsible for orders shipped to an incorrect address provided by the buyer.

  • Damaged or Missing Items: If your package arrives damaged or appears lost in transit, please contact us immediately at komorepets@outlook.com with your order number so we can help resolve the issue.